Community Health, Outreach & CHW Workflows

Why it matters

Community health workers extend care beyond the clinic walls, especially where transport, distance, cost, literacy, stigma, and workforce shortages interrupt care. WHO community health-worker guidance emphasizes integration with the health system, supervision, clear referral links, and data that can reconnect outreach work to clinical care.

InBasket AI keeps this care-domain pathway connected to one continuous patient record so a small care team can work from a single, trustworthy source of truth — part of expanding access to care for the next billion people.

Designed with reference to recognized global, national, and clinical standards

This care area is designed with reference to a standards ecosystem, including global guidance, national protocols, specialty-society recommendations, interoperability standards, and programme reporting requirements where applicable:

• WHO guideline on health policy and system support to optimize community health worker programmes
• WHO primary health care operational framework
• UNICEF community-health and iCCM implementation principles where adopted
• National CHW supervision, home-visit, referral, defaulter-tracing, and reporting requirements
• National Ministry of Health standard treatment guidelines, essential medicines lists, and local scope-of-practice rules for the implementation setting
• HL7 FHIR, ICD-10, LOINC, SNOMED CT, and local terminology/coding standards where adopted

Standards sources

These sources substantiate the standards named above. Implementation-specific national protocols are selected from official national or regional authorities during deployment.

1. [1]World Health Organization guidelines and publications
2. [2]UNICEF health and nutrition guidance
3. [3]Official national Ministry of Health protocols for the implementation setting — Implementation-specific: selected from the official national or regional authority during deployment.
4. [4]HL7 FHIR
5. [5]WHO ICD classifications
6. [6]LOINC
7. [7]SNOMED CT

Evidence sources

• WHO Community health workers guideline