Care Management & Case Management

Why it matters

Patients with multiple conditions often fail not at diagnosis, but at the handoff: referral, transport, affordability, caregiver support, missed visits, pending results, and unclear ownership. WHO people-centred primary-care guidance emphasizes coordination, continuity, social context, and accountable follow-up across services.

InBasket AI keeps this care-domain pathway connected to one continuous patient record so a small care team can work from a single, trustworthy source of truth — part of expanding access to care for the next billion people.

Designed with reference to recognized global, national, and clinical standards

This care area is designed with reference to a standards ecosystem, including global guidance, national protocols, specialty-society recommendations, interoperability standards, and programme reporting requirements where applicable:

• WHO operational framework for primary health care
• CMSA / national case-management and referral-coordination principles where adopted
• WHO social determinants of health framework
• National social-needs, referral, transport, escalation, and closure-evidence protocols
• National Ministry of Health standard treatment guidelines, essential medicines lists, and local scope-of-practice rules for the implementation setting
• HL7 FHIR, ICD-10, LOINC, SNOMED CT, and local terminology/coding standards where adopted

Standards sources

These sources substantiate the standards named above. Implementation-specific national protocols are selected from official national or regional authorities during deployment.

1. [1]World Health Organization guidelines and publications
2. [2]Official national Ministry of Health protocols for the implementation setting — Implementation-specific: selected from the official national or regional authority during deployment.
3. [3]CMSA Standards of Practice for Case Management
4. [4]HL7 FHIR
5. [5]WHO ICD classifications
6. [6]LOINC
7. [7]SNOMED CT

Evidence sources

• WHO Primary health care