Terms of Service

By accessing or using InBasket AI (the “Service”), you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization. If you do not agree, do not use the Service.

InBasket AI is a smart EHR and care-operations platform. We may update, improve, or change features over time. Some deployments run self-contained (including offline / on-premise); availability and support are as described in the applicable order or agreement.

Pilot, trial, or evaluation access is provided on an “as is” basis for the agreed evaluation purpose and period, and may be modified or discontinued. Pilot terms in a signed agreement take precedence over this section.

• Use the Service lawfully and only for legitimate healthcare and operational purposes.
• Keep credentials secure, manage user access appropriately, and ensure your authority to process the data you enter.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service or other tenants’ data.

The Service is a tool to support care teams; it does not provide medical advice and does not practice medicine. AI features assist by drafting and organizing work under human control — they do not make clinical decisions and never finalize or sign clinical content on their own. Licensed clinicians remain solely responsible for all clinical judgments, decisions, and care. Always apply professional judgment and follow applicable clinical guidelines and law.

As between the parties, the customer owns its data. We process personal and health information as described in our Privacy Policy and the applicable agreement (including any data-processing or business-associate agreement).

The Service, including its software and content, is owned by us and our licensors and is protected by law. These Terms grant a limited, non-exclusive, non-transferable right to use the Service for its intended purpose; no other rights are granted.

We aim for reliable service but do not guarantee uninterrupted or error-free operation. We may modify or discontinue features, with notice where appropriate.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the Service is limited as set out in the applicable agreement.

These Terms apply while you use the Service. We may suspend or terminate access for breach or to protect the Service. Provisions that by their nature should survive termination will survive.

These Terms are governed by the applicable laws of the jurisdiction in which the Service is provided to you, without regard to conflict-of-laws rules. Where a signed agreement with a customer specifies a governing law, that agreement controls.

Questions about these Terms? Reach us through our contact form and we’ll respond as soon as we can.